operations

Tenant (Multi-Tenant SaaS)

Also called: tenant subdomain, studio tenant

In multi-tenant SaaS, a tenant is one customer's isolated workspace — for studio software, each studio is a tenant with its own subdomain, branding, members, and data.

The multi-tenant model is what lets a single piece of software serve thousands of studios without each one needing its own server install. Behind the scenes, every database query is scoped to the tenant ID, so no studio can ever see another studio's members, schedules, or financials.

On the front-end, each tenant gets a subdomain — for example, `your-studio.chronixhub.com` — that lets them brand their booking portal as if it were their own site, while sharing the underlying platform infrastructure with every other studio on the system.

Tenant isolation also enables per-tenant configuration: each studio picks its own currency, time zone, tax handling, payment-method labels, cancel windows, and pay rates — without those choices affecting any other studio on the platform.

Example

A Lebanon-based pilates studio and a London yoga studio both run on Chronix Hub. Each has its own subdomain (`beirut-pilates.chronixhub.com`, `london-yoga.chronixhub.com`), its own currency (LBP, GBP), its own member list, and its own staff — none of which is visible to the other.

Related

More terms in operations

No-Show Fee
A no-show fee is a charge a studio applies to a member who books a class but doesn't attend without canceling — typically $10-25 or the forfeit of a class credit.
Late-Cancel Window
A late-cancel window is the cutoff time before class — usually 12 or 24 hours — after which a member who cancels still loses the credit or pays a fee.
Client Booking Portal
A client booking portal is a branded, member-facing website or app where clients book classes, manage packages, see their attendance history, and update payment details — all without calling the front desk.
Attendance Rate
Attendance rate is the percentage of bookings that result in an actual check-in — a healthy boutique studio sits at 80–90%, with the rest split between late cancels and no-shows.
Prerequisite Class
A prerequisite class is a required intro or foundations session — common in CrossFit, reformer pilates, and aerial — that a new member must complete before booking regular group classes.