How to migrate from Glofox to Chronix Hub

The 9-step migration playbook

We've helped studios migrate from Glofox, Mindbody, Vagaro, and WellnessLiving. The order below is what works in practice.

1. 1

   Check your Glofox contract and renewal date

   Glofox contracts (now operated by ABC Fitness Solutions) typically run annual with a 30-day notice period. Find your renewal date and notice window in your signed agreement. You can run Chronix Hub in parallel during that window; the new platform isn’t tied to your Glofox contract.

2. 2

   Export your member list

   In the Glofox dashboard, go to Reports → Members → Export CSV. Export the full member list including name, email, phone, join date, tags, and current membership status. Save the file locally and double-check member count matches Glofox’s dashboard total.

3. 3

   Export your class schedule

   Navigate to Schedule → Export. Save the full recurring schedule as CSV: class type, day-of-week, time, capacity, room, and assigned instructor. Glofox’s recurrence rules don’t export cleanly into other systems, so plan a one-time rebuild of repeating events on import.

4. 4

   Export memberships and class packs

   Go to Members → Memberships. Export every active membership, plan, and pack with: assigned member, current status (active/paused/cancelled), price, billing cycle, next renewal date, and remaining credits. This is the highest-risk migration step, so verify totals match Glofox before importing.

5. 5

   Note your payment processor situation

   Glofox uses ABC’s payment processing on most plans. When you leave, you’ll need to bring your own processor (Stripe, Square, Adyen, or local rails). Stripe takes about 30 minutes to set up. Your members’ stored cards don’t transfer (PCI rules); they re-add cards on first booking.

6. 6

   Sign up for Chronix Hub and import

   Create your Chronix Hub account (free 14-day trial, no credit card). Use the built-in CSV importer for members, class types, rooms, packages, and discount codes. Preview every row before commit. Most studios finish the data import in under an hour.

7. 7

   Set up payroll, payment-method labels, and policies

   Configure your per-class instructor rates, your tenant-defined payment method labels (Cash, Card, Bank Transfer, OMT, WhatsApp Pay), late-cancel window, and no-show fee rules. Snapshot rates protect past payroll from future rate changes.

8. 8

   Run both platforms in parallel for one week

   Don’t cut over cold. Keep Glofox live for one full week so staff can learn the new flow. New bookings go in Chronix Hub; existing recurring members visit on their usual schedule. End of week, cancel Glofox auto-renew and stop accepting bookings there.

9. 9

   Announce the new portal to your members

   Email and SMS your members with the new booking portal URL (yourstudio.chronixhub.com). Add a one-time “book your first class on the new system, get one bonus class” incentive; typical re-engagement uplift is 30-50% in the first 30 days.

Glofox migration gotchas

• →
  ABC payment processor. Glofox plans run on ABC Fitness Solutions' payment rails. Chronix Hub doesn't process payments and doesn't take a cut on transactions — you connect your own processor (Stripe is fastest to set up; Square, Adyen, or a direct bank merchant account also work) and pay that processor directly at whatever rate they give you. Stripe takes about 30 minutes to wire in; whether your blended rate ends up lower than ABC's depends on the rate your processor quotes you, not on anything Chronix Hub charges.
• →
  Branded mobile app sunk cost. If you paid for a Glofox branded iOS/Android app, that build doesn't come with you. Chronix Hub's portal is a branded subdomain (yourstudio.chronixhub.com) with install-to-home-screen support. Members get push notifications on most modern phones without an App Store install.
• →
  Custom waivers don't transfer. Glofox-built waivers and consent forms are tied to their system. Export the text of each waiver before you leave so you can recreate them on signup in Chronix Hub. Active member waiver acceptance stays valid in your records.
• →
  Stored payment methods. For PCI compliance, no platform can hand over saved cards. Members re-add their cards on first booking. Set this expectation up front in the announcement email; a single line covers it.
• →
  Memberships with mid-cycle renewals. If a member has a 12-month membership with 7 months remaining, import the membership with its exact next-renewal date, not as a fresh 7-month membership starting today. This preserves the original contract terms.