Terms of Service

1. Definitions

• “Service” — the Chronix Hub platform, including all web applications, APIs, and related services.
• “Account” — your registered account to access the Service.
• “Tenant” — a business entity (studio, gym, or wellness centre) that subscribes to the Service.
• “Subscriber” — the individual or entity that holds a paid subscription to the Service.
• “User” — any individual who accesses the Service, including owners, administrators, staff, and instructors.
• “End User” — a client or member who accesses the Service through a Subscriber’s account (e.g., via a booking portal).
• “Content” — all data, text, files, images, schedules, client records, and other information you upload to or create within the Service.
• “Subscription” — the paid plan you select to access the Service.

2. Account Registration

To use the Service, you must create an Account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your Account information.
• Keep your login credentials secure and confidential.
• Accept responsibility for all activity that occurs under your Account.
• Notify us immediately of any unauthorised access to your Account.

You must be at least 18 years old to create an Account. One person may not maintain more than one Account.

3. Subscription & Payment

Free Trial

New Subscribers receive a 14-day free trial with no credit card required. At the end of your trial, your Subscription will convert to the paid plan you selected unless you cancel before the trial period ends.

Plans & Billing

• Subscription fees are as described on our pricing page.
• Subscriptions renew automatically at the end of each billing cycle (monthly or annually).
• Payments are processed through a PCI-DSS compliant third-party payment processor. We do not store your full payment card details.
• All fees are exclusive of applicable taxes, which will be added where required by law.

Cancellation & Refunds

• You may cancel your Subscription at any time. Access continues until the end of your current billing period.
• Annual subscriptions are eligible for a prorated refund if cancelled within the first 30 days.
• Monthly subscriptions are non-refundable for the current billing period.

Price Changes

We may adjust pricing with at least 30 days’ written notice via email. Existing Subscribers on launch pricing will have their rate honoured for the duration of their continuous Subscription.

4. Acceptable Use

You agree not to:

• Use the Service in violation of any applicable law or regulation.
• Upload or transmit malware, viruses, or any harmful code.
• Attempt to reverse engineer, decompile, or disassemble the Service.
• Use automated tools to scrape, crawl, or extract data from the Service.
• Resell, sublicense, or redistribute the Service without our written consent.
• Impersonate any person or entity, or falsely represent your affiliation.
• Interfere with or disrupt the integrity or performance of the Service.
• Access another Tenant’s data or Account without authorisation.

We reserve the right to suspend or terminate your access for violations of this section, with or without notice.

5. Data Ownership

You retain all rights to your Content. By using the Service, you grant us a limited, non-exclusive licence to process, store, and display your Content solely to provide and improve the Service.

Upon termination of your Account, you may request an export of your Content within 30 days. After this period, your data will be deleted in accordance with our Privacy Policy.

6. Service Availability

We target 99.9% uptime for the Service. This is a target, not a guarantee. We will use commercially reasonable efforts to maintain availability.

We may temporarily suspend the Service for scheduled maintenance with reasonable advance notice. We are not liable for any downtime, whether planned or unplanned.

7. Intellectual Property

The Service, including all software, design, trademarks, and documentation, is owned by Chronix Hub and is protected by intellectual property laws. No rights to our trademarks, logos, or branding are granted by these Terms.

You retain all intellectual property rights in your Content. Nothing in these Terms transfers ownership of your Content to us.

8. Indemnification

You agree to indemnify, defend, and hold harmless Chronix Hub, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

9. Termination

By You

You may cancel your Subscription at any time through your Account settings. Access to the Service continues until the end of your current billing period.

By Us

We may terminate or suspend your Account with 14 days’ written notice. In cases of severe violations (fraud, illegal activity, or actions that threaten the security of other users), we may terminate immediately without notice.

After Termination

• You may request a data export within 30 days of termination.
• After 30 days, your Content will be deleted in accordance with our Privacy Policy.
• Sections 5, 8, 9, 10, 11, and 12 survive termination of these Terms.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Chronix Hub’s total aggregate liability arising out of or related to these Terms shall not exceed the total fees paid by you during the 12 months immediately preceding the event giving rise to the claim.

In no event shall Chronix Hub be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, our liability shall be limited to the fullest extent permitted by law.

11. Dispute Resolution

In the event of a dispute arising out of or relating to these Terms, the parties agree to first attempt resolution through good-faith negotiation for a period of 30 days.

If the dispute cannot be resolved through negotiation, it shall be submitted to and finally resolved by arbitration administered by the London Court of International Arbitration (LCIA) under its rules. The arbitration shall be conducted in the English language.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the courts of England and Wales.

13. Modifications to Terms

We may update these Terms from time to time. When we make material changes, we will notify you at least 30 days in advance by email to the address associated with your Account. Material changes will be clearly highlighted.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service and cancel your Subscription.

14. General Provisions

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, power outages, or internet disruptions.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Chronix Hub regarding your use of the Service and supersede all prior agreements and understandings.

Contact

If you have questions about these Terms, please contact us at info@chronixhub.com.