Terms of Service

1. Definitions

• “Service” — the Chronix Hub platform, including all web applications, APIs, and related services.
• “Account” — your registered account to access the Service.
• “Tenant” — a business entity (studio, gym, or wellness centre) that subscribes to the Service.
• “Subscriber” — the individual or entity that holds a paid subscription to the Service.
• “User” — any individual who accesses the Service, including owners, administrators, staff, and instructors.
• “End User” — a client or member who accesses the Service through a Subscriber’s account (e.g., via a booking portal).
• “Content” — all data, text, files, images, schedules, client records, and other information you upload to or create within the Service.
• “Subscription” — the paid plan you select to access the Service.

2. Account Registration

To use the Service, you must have an Account, which we set up with you during onboarding. You agree to:

• Provide accurate, current, and complete information during onboarding.
• Maintain and promptly update your Account information.
• Keep your login credentials secure and confidential.
• Accept responsibility for all activity that occurs under your Account.
• Notify us immediately of any unauthorised access to your Account.

You must be at least 18 years old to hold an Account. One Subscriber may not maintain more than one Account without our agreement.

3. Subscription & Payment

Free Trial

New Subscribers receive a 14-day free trial with no payment details required. At the end of your trial, your access continues only if you choose a paid plan, which we will invoice. We do not automatically charge you, because we do not hold any payment card details. If you do not wish to continue, simply let your trial lapse or tell us before it ends.

Plans & Billing

• Subscription fees are as described on our pricing page or in your signed order, whichever applies to you.
• Subscriptions continue for successive billing periods (monthly or annually) until you cancel. We invoice you for each period in advance; there is no automatic card charge.
• Subscription fees are currently paid offline — for example, by bank transfer — against an invoice we issue. We do not process card payments or hold any card details. We may introduce additional payment methods (such as Whish) in the future; if we do, we will update these Terms before any such method becomes available.
• All fees are exclusive of applicable taxes, which will be added where required by law.

Cancellation & Refunds

• You may cancel your Subscription at any time. Access continues until the end of the period you have already paid for.
• Annual subscriptions are eligible for a prorated refund if cancelled within the first 30 days.
• Monthly subscriptions are non-refundable for the current billing period. This does not affect any mandatory refund or cancellation rights you may have as a consumer under applicable law.

Price Changes & Founding Members

We may adjust our standard pricing with at least 30 days’ written notice by email. “Founding Members” — Subscribers who join during our founding period — will keep the founding rate shown at signing for at least 24 months from their subscription start date, as long as their paid Subscription continues without cancellation or a lapse in payment. This is a price guarantee, not a minimum commitment: Founding Members may cancel at any time with no early-termination fee. If a Subscription is cancelled and later restarted, the founding rate may no longer be available. After the 24-month period, the rate may change in line with our standard pricing on at least 30 days’ notice.

4. Acceptable Use

You agree not to:

• Use the Service in violation of any applicable law or regulation.
• Upload or transmit malware, viruses, or any harmful code.
• Attempt to reverse engineer, decompile, or disassemble the Service.
• Use automated tools to scrape, crawl, or extract data from the Service.
• Resell, sublicense, or redistribute the Service without our written consent.
• Impersonate any person or entity, or falsely represent your affiliation.
• Interfere with or disrupt the integrity or performance of the Service.
• Access another Tenant’s data or Account without authorisation.

We reserve the right to suspend or terminate your access for violations of this section, with or without notice.

5. Data Ownership

You retain all rights to your Content. By using the Service, you grant us a limited, non-exclusive licence to process, store, and display your Content solely to provide and improve the Service. Where your Content includes personal data about your clients, members, or staff, you are responsible for having a lawful basis to upload it, and we process it only on your instructions as described in our Privacy Policy.

Upon termination of your Account, you may request an export of your Content within 30 days. After this period, your data will be deleted in accordance with our Privacy Policy.

6. Service Availability

We aim to keep the Service reliably available and will use commercially reasonable efforts to do so. We do not guarantee uninterrupted or error-free availability, and the Service is provided on an “as available” basis.

We may temporarily suspend the Service for scheduled maintenance with reasonable advance notice. To the extent permitted by law, we are not liable for downtime, whether planned or unplanned.

7. Intellectual Property

The Service, including all software, design, trademarks, and documentation, is owned by Chronix Hub and is protected by intellectual property laws. No rights to our trademarks, logos, or branding are granted by these Terms.

You retain all intellectual property rights in your Content. Nothing in these Terms transfers ownership of your Content to us.

8. Indemnification

To the extent permitted by applicable law, and except to the extent caused by our own breach or negligence, you agree to indemnify and hold harmless the operator of Chronix Hub from and against any third-party claims, damages, losses, liabilities, and reasonable legal costs arising out of: (a) your use of the Service; (b) your Content; (c) your breach of these Terms; or (d) your infringement of a third party’s rights. If you are a consumer, this indemnity applies only to the extent permitted by mandatory consumer law.

9. Termination

By You

You may cancel your Subscription at any time through your Account settings or by contacting us. Access to the Service continues until the end of the period you have already paid for.

By Us

We may terminate or suspend your Account for convenience on 14 days’ written notice; if we do, we will refund the unused portion of any fees you have prepaid. In cases of severe violations (fraud, illegal activity, or actions that threaten the security of other users), we may terminate immediately without notice and without refund.

After Termination

• You may request a data export within 30 days of termination.
• After the 30-day export window, your Content will be deleted in accordance with our Privacy Policy (primary data within 90 days of closure, and backups within 180 days).
• Sections 5, 8, 9, 10, 11, and 12 survive termination of these Terms.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Chronix Hub’s total aggregate liability arising out of or related to these Terms shall not exceed the greater of (a) the total fees you paid us in the 12 months immediately preceding the event giving rise to the claim, or (b) USD 100.

To the maximum extent permitted by applicable law, in no event shall Chronix Hub be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited. Subject to the foregoing, and to the maximum extent permitted by applicable law, our total aggregate liability is limited as set out above. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those cases our liability is limited to the fullest extent permitted by law.

11. Dispute Resolution

In the event of a dispute arising out of or relating to these Terms, the parties agree to first attempt resolution through good-faith negotiation for a period of 30 days.

If the dispute cannot be resolved through negotiation, and where you are entering into these Terms in the course of a business, it shall be finally resolved by arbitration administered by the London Court of International Arbitration (LCIA) under its rules, conducted in English. If you are a consumer, nothing in this section requires you to arbitrate, and you may bring proceedings in the courts that have jurisdiction under your local consumer law.

Where you are entering into these Terms in the course of a business, and to the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action. This section does not affect any mandatory rights you have as a consumer under your local law.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the courts of England and Wales. This does not deprive you of the protection of any mandatory consumer-law rights in your country of residence.

13. Modifications to Terms

We may update these Terms from time to time. When we make material changes, we will notify you at least 30 days in advance by email to the address associated with your Account. Material changes will be clearly highlighted.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service and cancel your Subscription.

14. General Provisions

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, power outages, or internet disruptions.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any signed order or contract between us, constitute the entire agreement between you and Chronix Hub regarding your use of the Service and supersede all prior agreements and understandings. Where a signed contract conflicts with these Terms, the signed contract prevails.

Contact

If you have questions about these Terms, please contact us at info@chronixhub.com.