Drop-In
Also called: drop in class, single class, walk-in
Drop-ins are the highest-margin per-class transaction a studio takes. There's no commitment, no discount, no expiry to manage. They're also the worst lever for retention — a drop-in customer has no reason to return.
Most boutique studios price drop-ins above the implied per-class cost of every other product on the menu. This is intentional anchoring: a $35 drop-in makes a $250 unlimited membership look like an obvious deal, even when the member only attends 8-10 times per month.
Tactically, the front desk's job at a drop-in is conversion. The visitor came once; the question is whether they come twice. Common moves: a discount on a 5-pack at point of purchase, a free intro consult booked before they leave, and a follow-up text 24-72 hours later.